29 April 2008
We seem to be experiencing some difficulty with Trend Micro Officescan lately. When a client right clicks on the system tray icon and tries to open the Officescan console Trend Crashes. If they try to double click on the tray icon Officescan also crashes.
This is happening on all the clients that are attached to the servers that we recently updated to the latest patch from Trend Micro. It is happening to both Windows XP SP2 machines as well as Windows Vista Business SP1 machines. As yet I have been unable to find any information on the Trends website on how to resolve the issue.
When you double click you get the following error on Windows Vista:
"Trend Micro Officescan Monitor has stopped working"
When you right click you get the following error on Windows Vista:
"Trend Micro Officescan Management Console (32-bit) has stopped working"
Server Version: Officescan 8.0 build 1834