Double Click Error
Right Click Error
We seem to be experiencing some difficulty with Trend Micro Officescan lately. When a client right clicks on the system tray icon and tries to open the Officescan console Trend Crashes. If they try to double click on the tray icon Officescan also crashes.
This is happening on all the clients that are attached to the servers that we recently updated to the latest patch from Trend Micro. It is happening to both Windows XP SP2 machines as well as Windows Vista Business SP1 machines. As yet I have been unable to find any information on the Trends website on how to resolve the issue.
When you double click you get the following error on Windows Vista:
"Trend Micro Officescan Monitor has stopped working"
When you right click you get the following error on Windows Vista:
"Trend Micro Officescan Management Console (32-bit) has stopped working"
Server Version: Officescan 8.0 build 1834
2 comments:
There is a service pack available, dated June 5, 2008.. it will bring your server to build level 2302. We are running build 1834 as well, though I can find no reference to it in the patch download section.. I did not perform the last patch, so I'm not sure what was installed to get us here. Perhaps they found a bug and discontinued that upgrade. At any rate, the release notes indicate that this service pack enables support for XP SP3 as well as several editions of Vista.
Thanks Dan. I am busy installing it as I type. Will let you know how it goes. I hope it sorts out all the problems we have been having!
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