10 June 2008

More Officescan Woes


Well now, lets get back to the Trend Micro Officescan issue AGAIN!
After downloading SP1 for officescan, which failed to install I eventually got it up and running again by fully un-installing the Officescan server and then IIS. Re-installing both and applying all the pathes for Officescan and then installing Service Pack 1.
All seemed well for about 12 hours. I came back this morning and tried to check on my client machines and do some routine maintenence when all of a sudden the web interface started to hang up again.

I went into task manager to see what was going on and noticed that there where a huge amount of processes running for the Web Interface. There where mostly the following apps running in the background:
  • cgiOnStart.exe
  • cgiSummary.exe
  • cgiChkMasterPwd.exe
  • cgiRqlNl.exe
  • cgiClientAdm.exe
So on to Process Explorer to see more of what is going on ..... I noticed that all of these applications are running under w3wp.exe, which is IIS. So these are all CGI applications running under IIS for the Trend Micro Officescan web constol.
I managed to get back into the web console by restarting IIS and then restarting the office scan master service. You need to do this in this order to first close all the cgi*.exe applications running in the background under IIS. This will allow you to stop the officescan master service. If you just try and restart the officescan master service without restarting IIS the service will say "stopping" infinitly.

I am back in the web console now, but there are no hosts shown at all in the console. ARG ! I know that a re-boot will remedy this, but I can't restart until later when there are less users on this machine. Trend is really starting to be a pain in the butt!

1 comment:

Anonymous said...

Hey!!!

This is exactly what happening to my server for the past 3 month

It's actually start when I upgrade to Officescan 8 to accommodate vista

Now everything is fine except the console occasionally stuck and i have to restart master service

The problem I got afterward was missing clients

Does anyone have the solution?