Ransomware

Ransomware seems to be a relativly old form of malware that is beginning to resurface according to Trend Micro. This form of malware takes certain files on your computer and encrypts them. You will not be able to access the files unless you pay the malware writer a fee for the program to decrypt the files. You can find more information about this malware on Wikipedia.

I think that this type of malware is particulary destructive / disruptive and could cause massive problems for computer administrators in future if this type of threat increases.

More Officescan Woes

Well now, lets get back to the Trend Micro Officescan issue AGAIN!
After downloading SP1 for officescan, which failed to install I eventually got it up and running again by fully un-installing the Officescan server and then IIS. Re-installing both and applying all the pathes for Officescan and then installing Service Pack 1.
All seemed well for about 12 hours. I came back this morning and tried to check on my client machines and do some routine maintenence when all of a sudden the web interface started to hang up again.

I went into task manager to see what was going on and noticed that there where a huge amount of processes running for the Web Interface. There where mostly the following apps running in the background:

• cgiOnStart.exe
• cgiSummary.exe
• cgiChkMasterPwd.exe
• cgiRqlNl.exe
• cgiClientAdm.exe

So on to Process Explorer to see more of what is going on ..... I noticed that all of these applications are running under w3wp.exe, which is IIS. So these are all CGI applications running under IIS for the Trend Micro Officescan web constol.
I managed to get back into the web console by restarting IIS and then restarting the office scan master service. You need to do this in this order to first close all the cgi*.exe applications running in the background under IIS. This will allow you to stop the officescan master service. If you just try and restart the officescan master service without restarting IIS the service will say "stopping" infinitly.

I am back in the web console now, but there are no hosts shown at all in the console. ARG ! I know that a re-boot will remedy this, but I can't restart until later when there are less users on this machine. Trend is really starting to be a pain in the butt!

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Trend Micro Officescan 8.0 Clients Crashing

Double Click Error



Right Click Error

We seem to be experiencing some difficulty with Trend Micro Officescan lately. When a client right clicks on the system tray icon and tries to open the Officescan console Trend Crashes. If they try to double click on the tray icon Officescan also crashes.

This is happening on all the clients that are attached to the servers that we recently updated to the latest patch from Trend Micro. It is happening to both Windows XP SP2 machines as well as Windows Vista Business SP1 machines. As yet I have been unable to find any information on the Trends website on how to resolve the issue.

When you double click you get the following error on Windows Vista:
"Trend Micro Officescan Monitor has stopped working"

When you right click you get the following error on Windows Vista:
"Trend Micro Officescan Management Console (32-bit) has stopped working"

Server Version: Officescan 8.0 build 1834